Credit and Collections Specialist I (68587)

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JOB TITLE:  Credit and Collections Specialist I 

 

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days 

• Vacation Time - Earn up to 2-weeks on your first year of employment

• Paid and Floating Holidays

• Premium FREE Medical and Dental coverage options 

• Vision Insurance

• 401(k) with company matching 

• Life Insurance

• Discounts on Tires and Wheels 

• Opportunity for advancement 

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service

• Have proven time management mastery

• Have the ability to work independently and in a team

• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Review weekly aging and identify the following:

  • COD accounts in need of payment and/or reconciliation

  • Terms accounts requiring payment and/or reconciliation

  • Accounts rolling into 30 + past due

  • Slow-paying account and changes in payment trends/red flags

  • Payment plans or special arrangements to ensure time payment, and flag defaults

• Complete account reconciliation in timely manner

• Review and discuss concern accounts with Specialist II and/or Manager

• Assist with monitoring Soft Hold Orders and ensure timely resolution

  • Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationships

  • Communicate delays or order holds with Warehouse and Sales Reps

  • Identify cause of hold and suggest action plans to prevent recurrences

• Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports

• Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances

• Conduct collection calls with focus on maintaining and improving customer relationships

• Provide excellent customer service to internal teams and external customers

• Respond promptly to calls, emails, MS Teams, and FreshChat message

• Processes request for invoice copies, statements, refunds, and signed proof of delivery in a timely manner

• Support additional tasks and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS:

• 1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role

• Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution

• Bilingual preferred (English/Spanish)

• Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChat

• Strong analytical, written and verbal communication, and negotiation skill

• Ability to work in a fast-paced environment and effectively multitask

• Experience handling high-volume calls

• Experience with ERP Systems (NetSuite a plus)