ERP Specialist for Sales and Rental

PRIMARY FUNCTION: The primary function of this position is to effectively integrate N365 software, the corporate business operating system, functionalities related to Service into operations to maximize efficiency as well as to train N365 functionality.     ESSENTIAL DUTIES:   Leadership Lead the integration of N365 software functionalities within our organization. Serve as a positive change agent leading our organization through the N365 paradigm shift. Teach new processes and help associates learn N365. Provide feedback to ERP Business Analysts and Management on actions to make N365 successful.   Customer Service Serve as the front line of support for N365 users through the help desk interface. Quickly and effectively solve customer issues through the help desk. Deal with our internal and external customers in a positive and timely manner. Take extra measures to understand the root cause of a customer issue. Provide constructive feedback to internal customers on problem resolution. Use help desk resolutions as a teaching opportunity to improve user’s understanding. Through help desk resolution, validate setup and accuracy of N365 configuration.   Specialized Duties Use and analyze data to make effective decisions. Use strong analytic and problem-solving skills to perform daily job functions. Analyze data in order to better determine root cause of issues. Use different learning styles and training material to best match the learning audience. Communicate effectively to all members of the Gregory Poole organizational chart. Based on historical data, develop better processes to increase organizational efficiency. Perform procedural audits, present results and make recommendations to ensure adherence to results. Write and maintain training manuals based on corporate standards. Assist with entering new user information into the ERP system. Assist ERP System Support Manager with general administrative duties. Take a holistic approach to problem solving from the customer to the organization and back to the customer (internal and external).   MINIMUM REQUIREMENTS:   Education: A four-year college graduate with business, sales/marketing or related degree with a minimum of 2 years of directly related business services experience; OR a two-year college graduate with business, sales/marketing or technical with 4 years of directly related business services experience; OR a high school graduate with at least 6 years of directly related business services experience Work Experience: (See above) Minimum of 4 years of experience working with PC applications and/or ERP solutions Adult training/facilitating experience is preferred.   Physical: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of positions in this classification.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) Must be able to sit for extensive periods using PC and telephone. Must be able to stand for extended periods while training Must be able to speak audibly and clearly Must be able to travel via car. Must be able to lift training aids, such as a projector and boxes of manuals   Other: Must have a valid driver’s license Must be able to travel from home to the branches as necessary. Have exceptional written and verbal communication skills Be able to effectively communicate using multiple media sources Have a deep understanding of Microsoft Dynamics / N365 functionality Must possess intermediate skill with MS Word, Excel and PowerPoint     This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.