Customer Service, Team Lead

The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers. This role serves as a key liaison between frontline agents and leadership, ensuring team performance aligns with service standards, operational goals, and customer expectations.

The Team Lead monitors day-to-day operations, provides coaching and development, and helps drive continuous improvement in both individual and team performance. They play a hands-on role in resolving issues, maintaining service levels, and fostering a positive, collaborative team environment in a fast-paced call center setting.