Service Desk Technician

JOB SUMMARY The Service Desk Technician position is responsible for providing technical support for Sun Country by troubleshooting issues, installing and deploying software, and fulfilling requests and closing incidents.   Job Description ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Create and responds to incidents and requests within established SLA objectives Partner with the Network, Infrastructure and Security teams to ensure equipment and processes meet all required security requirements Diagnose, configure, and resolve first level technical hardware and software issues or esc