Regional Vice President of Operations - Greater Nashville/Louisville

SUMMARY: Reporting to the Division Vice President (DVP), the Regional Vice President is a key part of our management team. This position assists with overall productivity, quality assurance, and safety measures. The position serves as a company representative with both internal and external customers. The Regional Vice President will carry out supervisory responsibilities in accordance with company policies and applicable laws. This position will help oversee maintenance of grounds, buildings, and equipment, as well as personnel management. This position will require travel to include overnights, which is further outlined below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential duties and responsibilities include the following, (other duties may be assigned):
• Visits accounts in division a minimum of three times per year to meet and talk with the customer, SMS facility manager and staff.
• Communicates results of visit to customer, Division Vice President, and President of SMS by way of Site Inspection Reports.
• Oversees any other event requiring additional supervision.
• Runs Labor reports for all accounts on biweekly payroll and prepares documents for review by Division Vice President.
• Responds to requests from the customer in a timely and positive manner.
• Communicates with the SMS Facility Managers within their assigned area on a weekly basis, or more frequently if needed.
• Communicates with the Divisional Vice President on a weekly basis, or more frequently if needed.
• Participates in the startup activities of new accounts.
• Attends bid walks at the request of Divisional Vice President.
• Provides support to accounts during Facility Manager Transition.
• Compares supply and uniform orders to budget and approves or revises orders placed by Facility Managers.
• Prepares equipment orders for review and, upon approval, places all orders for division.
• Receives and reviews financial documents for each account and for their area.
• Coordinates with Facility Managers, senior leadership and corporate finance personnel to clarify, interpret or correct financial matters.
• Researches and provides appropriate explanations regarding problems identified in financial documents. Directs or coordinates corrective action, where appropriate.
• Participates in monthly financial reviews.
• Approves or denies requests from SMS Facility Managers regarding the use of overtime, equipment repair, supply purchases and other financial and personnel matters.
• Supports Facility Managers and Human Resources in investigations and disciplinary matters.
• Attends required meetings or conference calls held by the President or the Divisional Vice President.
• Monitors own business expenses and submits expense reports to CSC weekly.
• Inputs customer interactions on the Customer Communication Log.
• Ensures that any employee injuries or incidents are processed in the prescribed manner; ensures that Risk Management is notified within the prescribed time frames.
• Interviews and hires qualified applicants to fill open posted positions in a proactive and timely manner, following company interviewing guidelines. Also, regularly evaluates low-performing employees for replacement, upgrade or transfer.
• Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.
• Participates in and contributes to Strategic Planning meetings and calls that directly correlate with the company’s continued growth and success.
• Assists in yearly budget preparation.