Parts and Service Associate
Job Description
Job Title: Parts & Service Assistant (PSA)
Department: TrailersPlus Lot Operations
Reports To: Assistant Store Manager/Store Manager
Status: Hourly
JOB SUMMARY:
The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department at the assigned TrailersPlus store location. The position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and models, and preparing products for presentation and demonstration. PSA’s assist in maintaining a clean and safe lot and facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities include, but are not limited to the following:
Daily inspection of trailers on the lot for safety and quality control.
Perform daily processes that include parts, service work, inventory control as directed by store management.
Service, parts/accessories installations, and warranty work.
Assist will all deliveries of trailers, parts, and supplies and submit paperwork to management for review.
Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance as directed by store management.
Work strategically and collaboratively with store management.
Attend and participate in all required team and company meetings.
Assist with warranty, repair, facility, and equipment problems.
Assist Store Management team in trailer sales, as needed (sale license required in some states).
Ability to operate a Kubota tractor (or equivalent).
Ability to operate power tools and welding equipment. (Company certification required)
Performs other duties as assigned.
SKILLS
Time management
Ability to solve basic problems, communicate properly, handle and diffuse difficult situations
Troubleshooting
Attention to detail
Strong mechanical ability
Quality customer service
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.
EDUCATION / EXPERIENCE
Requires a high school diploma or equivalent.
COMPUTER SKILLS
Having knowledge of on-line computer systems is helpful but not required for successful completion of the PSA job responsibilities and assignments. Basic keyboarding skills are also beneficial for efficiency.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to talk or hear.
The employee is frequently required to kneel, squat, stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 pounds, climb ladders and climb onto/off of trailers.
WORK ENVIRONMENT
The characteristics of the work environment described here are representative of those an employee would encounter while performing the essential functions of this job. The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance of the job responsibilities.
The employee may also be required to move mechanical parts and may be exposed to materials as described in SDS documents.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request.
As an Equal Opportunity Employer, Interstate Group, LLC is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.