Job Description
Job Purpose
A Site Logistics Operator is the interface between AkzoNobel and the customer. A Site Logistics
Operator is expected to own an order from start to finish and be able to escalate concerns as
required. The Site Logistics Operator additionally impacts Inventory Management for the facility
that they work in.
- Order Management & Fulfillment – 30%
- Customer & Sales Relationship Management – 30%
- Inventory Management – 20%
- Coordination of Internal Resources – 10%
- Health, Safety & Sustainability – 10%
Key Responsibilities
- Order Management
- Order Receipt, Entry & Confirmation
- Communication / Escalation of concerns
- Maximize On Time & In Full Delivery
- Reason Code Entry for OTIF Failures
- Management of the order cycle from start to finish
- Customer & Sales Relationship Management
- Communication with Sales Team when required
- Communication with the Customer when required
- Inventory Management
- Capable of receiving replenishment orders and placing them into inventory accurately
- Capable of picking Sales & Distribution orders accurately and efficiently
- Capable of tinting Sales orders accurately and efficiently
- Understanding of the Daily Replenishment process
- Understanding Safety Stock levels and Forecasts modifications
- Understanding of the NAM Inventory Management Protocol and its purpose
- Coordination of Internal Resources
- Working with all pertinent resources to ensure fulfillment of orders
- Working with all available resources to problem solve
- Working with supervisor on ALPS escalations & problem solving
- Health, Safety & Sustainability
- Active in all forms of HSE reporting
- Proactive in all forms of Sustainability
- Behavior in accordance with the Code of Conduct
- Performs in accordance with the Core Values
Job Requirements
2 years of related customer service experience - related business diploma or degree -
Positive Attitude, Strong Work Ethic, Proficient Problem Solving Skills, Passion for Excellence
Compensation & Benefits
Compensation for this role $25.00/hour
401K retirement savings with 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Eligible for annual bonus
Generous vacation, sick and holiday pay
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus
Employee appreciation days