Job Description
Join Us as a Repair & Return Clerk at Potter Global Technologies
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.
What You’ll Do
• Electronically log warranty and non-warranty products received for repair or credit in Salesforce and the repair and return database
• Accurately evaluate incoming items and properly process repairs and credits
• Maintain visual management and tracking of repair and return item status
• Input technician repair notes into electronic databases with accuracy and attention to detail
• Coordinate closely with technical support, customer service, and repair technicians to ensure timely product disposition
• Provide proactive status updates to internal stakeholders to support customer communication
• Prepare repaired products for return shipment, including packing, generating invoices, emailing customers, and preparing packing slips
• Transfer completed repairs to shipping
• Perform other departmental duties as assigned
What You Bring
Experience That Drives Success
- At least one year of experience in a comparable position.
- Experience with Excel preferred.
- Experience with Salesforce preferred.
Key Strengths & Skills
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook and Excel
• Accurate and efficient data entry skills
• Ability to learn department-specific software and systems
• Strong time management and prioritization abilities
• Reliability, adaptability, and follow-through
• Ability to work collaboratively across departments
Our Culture
- We build strong relationships—with teammates, partners, and customers
- We take pride in knowing every product we build serves the purpose of protecting lives
- We listen actively, coach frequently, and own our results
- We foster innovation, value curiosity, and believe that experimentation is part of growth
- We create a welcoming and inclusive space where everyone belongs
- We take ownership of our work—quality and safety are at the core of what we do
Benefits That Matter
- Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
- Competitive health, dental, and vision plans
- 401(k) with company match
- Generous paid time off and holidays
- Continuous learning and development opportunities
- Financial Wellness programs including complimentary Certified Financial Planner sessions
- Recognition programs that celebrate individual and team wins
- A mission-driven team that supports life-saving outcomes, every day
Location
This is a full-time position, on-site at our Roanoke, Virginia location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.
Ready to Apply?
Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board!
Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.