International Technical Support & Training Manager

Join Us as an International Technical Support & Training Manager at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As an International Technical Support & Training Manager, you will lead international technical support, customer training, and technical education activities for our Potter and Safe Signal product ranges outside of the United States. Based at our Portsmouth, UK office and training facilities, you will become the recognized technical expert for our N2 Nitrogen Corrosion Prevention Solutions, Suppression Switches, and Releasing Panels, supporting global growth and customer success.

Our team is looking for someone with strong fire systems expertise who is passionate about training, technical leadership, and customer engagement. In this role, you will support distributors, engineers, consultants, and installers through technical training, webinars, product support, and education programs designed to drive market adoption and technical excellence worldwide. If you enjoy combining hands-on technical knowledge with customer interaction, presentation, and international collaboration, this could be the perfect opportunity for you.

What You’ll Do

• Serve as the lead international technical support expert for Potter and Safe Signal products.
• Provide advanced technical support and troubleshooting for N2 Nitrogen Corrosion Prevention Systems, Suppression Switches, and Releasing Panels.
• Support distributors, installers, consultants, engineers, and end users with technical guidance and issue resolution.
• Manage technical escalations and international RMA processes in collaboration with engineering and product teams.
• Develop and deliver international technical training programs, webinars, workshops, and certification courses.
• Create and maintain technical training materials, presentations, manuals, and digital learning resources.
• Deliver classroom, hands-on, and on-site training at our Portsmouth facilities and international customer locations.
• Support and mentor regional technical teams and trainers to ensure consistent global technical support standards.
• Act as the technical subject matter expert for N2 corrosion prevention and suppression solutions.
• Educate customers and partners on corrosion prevention, nitrogen applications, suppression integration, and system benefits.
• Support sales and business development teams through technical presentations, demonstrations, and customer engagement.
• Represent Potter and Safe Signal at trade shows, seminars, and industry events worldwide.
• Collaborate with engineering, product management, and marketing teams on product launches, customer education, and continuous improvement initiatives.
• Maintain knowledge of international industry standards, regulations, and emerging technologies.
• Take on additional responsibilities as needed to support business objectives and team success.

What You Bring

Experience That Drives Success

• Extensive experience within the fire alarm, suppression, or life safety systems industry.
• Strong technical knowledge of:
  • Releasing panels
  • Suppression systems
  • Fire alarm interfaces
  • System commissioning and troubleshooting
• Proven experience in technical support, field engineering, commissioning, technical training, or technical leadership roles.
• Experience delivering technical training to engineers, distributors, and customers.
• Experience developing structured technical training programs or certification programs.
• Strong presentation, communication, and public speaking skills.
• Ability to explain complex technical concepts clearly and confidently to diverse audiences.
• Strong problem-solving and diagnostic capabilities.
• Comfortable working internationally across multiple regions and cultures.
• Willingness to travel internationally on a regular basis.

 

Key Strengths & Skills

• Experience with nitrogen generation or corrosion prevention systems.
• Experience supporting international distribution networks and technical partner.
• Knowledge of international fire protection standards and suppression applications.
• Experience leading webinar programs and digital technical education initiatives.
• Previous leadership or senior technical management experience.
• Background as a commissioning engineer, systems engineer, technical trainer, or technical support manager.
• Recognized technical expert with a hands-on, solutions-focused approach.
• Passion for customer education and technical excellence.
• Strong leadership, mentoring, and relationship-building skills.
• Professional, confident, and customer-focused communication style.
• Highly organized with the ability to manage multiple international initiatives simultaneously.
• Commercial awareness with the ability to support business growth through technical leadership and customer engagement.
• Ability to work effectively in cross-cultural international environments.
• Proficiency in Microsoft Office Suite.

Our Culture

• We build strong relationships—with teammates, partners, and customers
• We take pride in knowing every product we build serves the purpose of protecting lives
• We listen actively, coach frequently, and own our results
• We foster innovation, value curiosity, and believe that experimentation is part of growth
• We create a welcoming and inclusive space where everyone belongs
• We take ownership of our work—quality and safety are at the core of what we do

 

Benefits That Matter

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
• 401(k) with company match
• Generous paid time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time position, on-site at our Portsmouth, UK location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board!

Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.