Job Description
Subordinates "1. Customer Service Manager (CSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service Representative (CSR) 6. Service Ambassador (SA) 7. Service Manager (SM) 8. Financial Service Consultant (FSC)" Job Purpose Lead and manage all branch staff to deliver consistent Customer Experience, and to achieve optimal profitability as well as business targets in line with CIMB Bank's strategic objectives.