Partnerships Manager

The Partnerships Manager is responsible for developing, nurturing, and supporting a broad and diverse portfolio of referral and community partners across Sierra Health & Wellness’s service regions. This role focuses on relationship-building, partner education, community engagement, and referral support ensuring partners have a seamless, positive experience. This role serves as a collaborative liaison, ensuring partners feel supported and informed while helping the organization expand access to care. 

 

Essential Functions

• Build and strengthen relationships with diverse referral sources including health systems, outpatient providers, schools, EAPs, county programs, and community organizations. 

• Conduct outreach meetings, presentations, and educational sessions to increase awareness of Sierra’s programs and referral pathways. 

• Identify new partnership opportunities and expand presence in assigned territories. 

• Represent the organization at community events, trainings, conferences, and networking functions. 

• Maintain consistent communication with assigned partners through in-person visits, calls, emails, and virtual meetings. 

• Provide timely updates and assistance to partners regarding referrals, patient transitions, and service options. 

• Document all partner interactions and follow-up tasks in the CRM daily. 

• Monitor partner satisfaction and identify opportunities to strengthen the relationship. 

• Coordinate with Admissions, Clinical, Marketing, and Leadership teams to address partner needs and resolve issues. 

• Report field trends, opportunities, challenges, and partner insights to leadership. 

• Support organizational initiatives by providing real-time feedback from the field. 

• Maintain accurate CRM documentation for all activities and partner interactions. 

• Submit weekly and monthly reports summarizing activity levels, trends, wins, and challenges. 

• Track referral trends and engagement patterns to guide strategic planning. 

 

 

Other Duties and Responsibilities 

• Participate in proactive team efforts to achieve a positive, supportive workplace culture that encourages teamwork, accountability, and professional growth. 

• Provides strong leadership, setting clear expectations and modeling professional standards. 

• Communicates clearly and effectively with staff, clients, families, community partners, and regulatory agencies. 

• Perform other duties as assigned

 

 

Competency

• Strong interpersonal and communication skills. 

• Ability to build trust quickly and maintain long-term relationships. 

• Organizational and time-management skills with high attention to detail. 

• Ability to work independently while being collaborative. 

• Problem-solving skills and adaptability. 

• Proficiency with Microsoft Office and CRM platforms. 

 

 

Supervisory Responsibility 

This position has no supervisory responsibilities. 

 

 

Work Environment

• Office and healthcare environments with regular travel to partner locations. 

• Working indoors primarily with occasional outdoor or event-based activities. 

May involve working in close proximity to others and occasional interruptions 

 

 

Physical Demands

• Prolonged periods of driving, sitting, presenting, or computer work. 

• Must be able to lift up to 15 pounds occasionally. 

 

 

Travel Required

Frequent local and regional travel; occasional out-of-state travel for conferences or organizational needs. 

 

 

Required education and experience

• High School diploma or GED required. 

• 1–3 years of experience in healthcare outreach, partnerships, business development, or community engagement. 

• Experience using CRM systems and Microsoft Office Suite. 

 

Preferred education and experience

• Bachelor’s degree in Business, Marketing, Communications, Social Services, Public Health, or related field. 

• 3–5 years of experience in healthcare outreach, provider relations, or referral development. 

• Prior experience in behavioral health or addiction treatment. 

• Experience working with hospitals, outpatient providers, county agencies, or community programs. 

 

Work authorization/security clearance requirements: 

• Valid Driver’s License.