Job Description
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. What you’ll do We are seeking a strategic and execution-focused professional to own the design, governance, and optimization of our Highspot ecosystem across a multi-brand organization. This role will define and operationalize a scalable framework for content management, platform architecture, analytics, and adoption ensuring alignment to best practices while supporting brands at varying levels of Highspot maturity. This individual will act as the system owner of our customer-facing content ecosystem, driving consistency, quality, and measurable revenue impact through effective content governance and platform utilization. They will also stay at the forefront of platform innovation, proactively identifying and advocating for enhancements, including AI capabilities, to continuously evolve our enablement strategy. Where you’ll work This position offers the flexibility of remote work in the United States. How you’ll spend your time This role requires expert-level technical and professional knowledge in sales enablement platforms (e.g., Highspot/Seismic) and the broader B2B content ecosystem, with the ability to design scalable architectures, governance models, and analytics that directly support sales outcomes. The individual independently translates business strategy into platform strategy, leads cross‑functional decision-making, and ensures effective adoption through change management, training, and operational rigor. Success in the role depends on advanced systems thinking, data-driven problem solving, and strong stakeholder influence, combined with accountability for content quality, compliance, and measurable sales impact. Platform strategy & architecture : Assess current Highspot environments and lead redesigns aligned to best practices while balancing enterprise consistency and brand flexibility Content governance & lifecycle : Establish governance frameworks, workflows, version control, and maintain ongoing content hygiene Content strategy & effectiveness : Align content to buyer journeys; track impact on pipeline, win rates, and sales cycle; scale high-performing assets and improve or retire low performers Personalization & sales alignment : Drive rep personalization (e.g., digital sales rooms) to support deal progression Search & user experience : Optimize metadata, tagging, and navigation; incorporate user feedback to improve findability and usability Analytics & performance : Build measurement frameworks, dashboards, and reporting; connect Highspot data with CRM insights to drive action Integrations & ecosystem : Ensure seamless seller workflows and recommend enhancements across the sales tech stack Workflow & prioritization : Define SLAs, manage intake/approvals, and prioritize work based on business impact Governance & operating model : Standardize where needed while enabling brand-level customization; drive cross-brand alignment Adoption & change management : Partner with enablement on training, lead rollouts, and embed platform usage into sales processes Sales & field content : Maintain current, actionable sales plays, competitive intel, and industry messaging Innovation & continuous improvement : Evaluate and implement platform enhancements, including AI capabilities Risk & compliance : Ensure legal, regulatory, and brand compliance; maintain audit readiness Platform administration & support : Manage permissions, enhancements, and user support; resolve issues at scale Documentation & knowledge management : Maintain governance playbooks and ensure long-term platform sustainability What you’ll need Bachelor’s degree in Business, Marketing, Information Systems, or a related field, or equivalent practical experience. 5+ years of hands on experience administering and scaling a sales enablement platform (e.g., Highspot, Seismic) within a B2B sales environment, including governance, analytics, and cross functional stakeholder management. 5+ years of progressively responsible experience supporting sales organizations through sales, sales enablement, or marketing disciplines. Deep experience administering and scaling Highspot (or similar platforms like Seismic) Proven ability to successfully build governance frameworks and scalable systems Strong analytical mindset with experience linking content to business outcomes Experience effectively working across multiple stakeholders and business units Strong analytical mindset with experience linking content to business outcomes Experience effectively working across multiple stakeholders and business units Familiarity with CRM systems (e.g., MicrosoftD365 or Salesforce) and integrations preferred Experience driving platform adoption and change management preferred Exposure to AI tools and automation within sales or content ecosystems preferred BENEFITS Flexible and generous paid time off Competitive medical, dental, vision and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities (Leawood, Gilbert, Burlington) Community outreach groups Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.