Job Description
Location: Two Roads Food Hall + Bar – Stratford, CT
Reports To: FOH Lead / AGM
About Us
At Two Roads, we believe that hospitality is more than service, it’s connection. Our Food Hall + Bar brings together our award-winning beers, craft cocktails, and creative beer-inspired menu under one roof. We’re looking for passionate, energetic FOH staff who thrive on creating memorable guest experiences, working with a team, and bringing our “road less traveled” spirit to life.
Position Overview
The FOH Staff ensures seamless guest experiences at the Food Hall + Bar by executing day-to-day service, crafting cocktails and beverages to spec, serving tables and bar guests, maintaining an inviting and organized environment, and supporting overall operations. This role is central to our mission of delivering outstanding hospitality with enthusiasm, professionalism, and efficiency.
Key Responsibilities
- Greet and engage all guests warmly, ensuring every interaction is welcoming and personalized.
- Take guests’ orders and provide product knowledge and recommendations.
- Prepare and deliver drinks to spec, maintaining consistency and quality.
- Support food runners with order coordination and delivery.
- Maintain cleanliness of bar, tables, guest areas, and service stations; anticipate and address spills or issues quickly.
- Check IDs for alcohol purchases and uphold all responsible service policies.
- Follow opening and closing FOH checklists (stocking, setup, cleaning, and breakdown).
- Handle cash responsibly: manage house bank, process transactions, count drawers, and ensure accurate reporting.
- Support recovery of dissatisfied guests through attentive listening and problem-solving.
- Uphold Two Roads hospitality fundamentals: warm and welcoming service, attention to detail, teamwork, adaptability, empathy, and enthusiasm.