POSITION SUMMARY:

The Senior Application Engineer is responsible for analyzing, troubleshooting, testing, and coordinating to resolve reported data or technical issues for Cognizant QicLink software programs and associated applications as well as helping support any data requests and integrations.

 

ESSENTIAL FUNCTIONS:

• Collaborate with Business Owners and technical team to implement the strategy, design and delivery of enhancements, integrations with internal and external partners, and maintenance of the QicLink system.
• Analyzing, troubleshooting, testing, and coordinating to resolve reported software, data, or technical issues for Cognizant QicLink software programs and associated applications.
• Provides support for resolving QicLink data requests and issues.
• Provide Technical support for QicLink system.
• Provide high level resolution estimates as needed.
• Identify ways to improve or reduce defects and improve performance.
• Participate in software testing, QA, patch releases, and software upgrades.
• Perform other duties and responsibilities, as assigned.

 

EDUCATION:

• BS/BA degree or equivalent work experience required

 

EXPERIENCE AND SKILLS:

• 7+ years in a related role required
• Experience with SQL, SSIS, and data manipulation
• Prior experience with Cognizant QicLink system
• Experience with EDI, APIs, Web Services a plus
• Exposure and understanding of healthcare claims processing and eligibility
• Exceptional analytic and troubleshooting skills
• Superior customer service skills, preferably in a technical implementation capacity
• Ability to work independently and as a member of a team
• Clear and concise verbal and written communication skills
• Ability to juggle multiple requests at once
• Proficient in MS Word, Excel, and Outlook
• Experience working in a fast-paced Agile environment is helpful
• Passion for automating & excelling at identifying gaps in processes
• Strong bias for action; ability to take ownership and think long-term.
• Healthcare experience a plus

 

COMPETENCIES:

• Accountability 

• Analytical Problem Solving 

• Collaboration 

• Execution and Delivery 

• Quality and Risk Management 

• Systems Thinking 

• Technical/Functional Expertise 

 

PHYSICAL DEMANDS

This is an office environment requiring extended sitting and computer work

 

WORK ENVIRONMENT

Remote

 

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.