Job Description
theWit Hotel, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Guest Service Agent who embodies refined service and genuine warmth to join our distinguished front office team.
About the Role
We are seeking a friendly, organized, and outgoing Host to join our front-of-house team. As the first point of contact for guests, you will play a key role in providing an exceptional dining experience. The Host is responsible for greeting and seating guests, managing reservations, and ensuring a smooth and welcoming environment. If you have a passion for customer service and enjoy creating positive first impressions, we'd love to have you on our team!
RESPONSIBILITIES:
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage reservations and efficiently assign guests to tables based on availability and preferences.
- Answer phone calls and assist with inquiries regarding reservations, menu items, and wait times.
- Maintain the flow of the dining area by keeping track of open, occupied, and reserved tables.
- Provide guests with accurate wait times and ensure they are comfortable while waiting.
- Ensure all guests are seated in a timely manner, accommodating special requests when possible.
- Monitor the dining area to ensure a clean, organized, and welcoming environment.
- Assist servers and management with other front-of-house tasks as needed, such as restocking menus or adjusting seating arrangements.
- Handle guest concerns or complaints professionally and escalate to management when necessary.
- Maintain knowledge of the restaurant's menu, specials, and events to provide accurate information to guests.
- Uphold restaurant standards for guest service, cleanliness, and presentation.
- Actively participate in Safety Plan and energy improvements.
- Communicate both verbally and in writing to provide clear directions to staff regarding guests/seating.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
QUALIFICATIONS:
- At least 1 year of experience in a hotel or related field preferred.
- Previous experience as a Host, Server, or in a customer service role preferred.
- Comprehensive understanding of the English language.
- Ability to walk, bend, and lift light objects (menus, menus, etc.) throughout the shift.
- Ability to stand for long periods of time without sitting or leaning.
- Knowledge of basic sanitary guidelines.
- Able to work: Holidays, weekends and any day/shift.
- Excellent communication and interpersonal skills with a friendly, welcoming attitude.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills and the ability to manage time effectively.
- Ability to handle guest inquiries, complaints, and concerns with professionalism and courtesy.
- Basic knowledge of reservation systems and/or point-of-sale (POS) systems is a plus.
Compensation and Benefits
- $19.00 per hour
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
- Medical Plans: Choice of three plans to meet your healthcare needs.
- Dental Plans: Two options for dental coverage.
- Vision Insurance: Coverage for routine eye care and eyewear.
- Paid Time Off (PTO): To support work-life balance.
- Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
- 401(k) Retirement Plan: Plan for your future with employer contributions.
- Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
- Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
- Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
- Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
- Commuter Benefits: Save on transit and parking expenses.
- Pet Insurance: Options to support your furry family members.
- Travel discounts and employee room rates worldwide
- Career growth and training opportunities
- Access to wellness programs and employee appreciation events
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
E-Verify Participation:
theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.
Equal Employment Opportunity:
theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.