Guest Service Representative

Position Summary

As a Front Desk Agent (Guest Services Agent) at Fairfield Inn and Suites in Streeterville, you will be the first point of contact for our guests, providing a warm welcome and delivering exceptional service throughout their stay. Our hotel offers a fast-paced, guest-focused environment where your professionalism and attention to detail help ensure every guest has a memorable experience.

Key Responsibilities

• Greet and welcome guests with a friendly, professional demeanor upon arrival and departure.

• Perform check-in and check-out procedures efficiently and accurately.

• Manage guest reservations, modifications, and cancellations using the property management system.

• Respond promptly to guest inquiries, requests, and complaints, ensuring guest satisfaction at all times.

• Provide information about hotel amenities, services, and local attractions, including nearby shops, restaurants, and entertainment options12.

• Process payments, issue room keys, and maintain accurate guest accounts.

• Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest needs.

• Handle phone calls, emails, and other communications courteously and efficiently.

• Maintain a clean, organized, and welcoming front desk area.

• Uphold all Hilton and hotel policies, procedures, and safety regulations.

• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent required; hospitality or related coursework preferred.

• Previous experience in customer service or hospitality is an advantage.

• Strong communication and interpersonal skills.

• Proficiency with computers; experience using property management systems preferred.

• Ability to handle cash and credit card transactions accurately.

• Excellent problem-solving skills and attention to detail.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Professional appearance and demeanor.

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift up to 25 pounds occasionally.

• Ability to perform repetitive tasks and use standard office equipment.

At Dreamweaver Hotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Check them out here:

Our Benefits

Compensation: $21.00-$23.00 an hour