Operations Manager

 JOB SUMMARY

The Operations Manager will oversee accounts in the area and is responsible for overall account performance and management. The Operations Manager ensures safe and efficient parking operations while delivering service that exceeds our customers’ expectations and offers support to assist the Director of Operations. The duties and responsibilities of the Operations Manager will include, but not be limited to, all the following:

KNOWLEDGE AND ABILITIES

• Maintain all policies and customer service standards at each account in your area.
• Manage personnel ensuring uniform standards and Lone Star Valet’s core values are being met.
• Oversee set-up, inspection, and monitoring of accounts, personnel, and equipment to ensure conformity to policies and procedures.
• Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Establish individualized goals for employees and monitor progress throughout the process.
• Demonstrated work ethic, drive, energy, and persistence to achieve goals.
• Provide continuous customer service training for all employees at assigned locations. Review of the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Reconciliation of timecards and submission to payroll.
• Ability to maintain dependability and professionalism when faced with difficult situations and possess a high level of interpersonal skills to handle sensitive and complex situations, including difficult customers and timely response and resolution of any customer complaints.
• Computer proficiency and technical ability to utilize MS Office (Excel, Word and Outlook) as well as various internal systems.
• Written and verbal communication skills to effectively address all levels within the organization.
• Ability to represent the company effectively in a variety of settings.
• Ability to read, analyze, and interpret general business policies, procedures, training materials, and corporate communications.
• Ability to compose professional internal and external business communications including reports, letters, and e-mails.

SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Communication- Ability to represent the company effectively in a variety of settings and possess written and verbal communication skills to effectively address all levels within the organization. Ability to compose professional internal and external business communications including reports, letters, and e-mails. Ability to read, analyze, and interpret general business policies, procedures, training materials, and corporate communications.
• Leadership- Inspires and motivates others to perform well; Inspires respect and trust; Provides vision, inspiration, and support to associates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to meet standards and company goals.
• Managing People- Clearly communicates goals and is available to associates; Develops associates skills and encourages growth; Coaches and counsels associates for success; Improves processes and services; Continually works to improve supervisory skills. Establish individualized goals for employees and monitor progress throughout the process.
• Difficult Situations- Ability to maintain dependability and professionalism when faced with difficult situations and possess a high level of interpersonal skills to handle sensitive and complex situations, including difficult customers and timely response and resolution of any customer complaints.
• Teamwork - Balances team and individual responsibilities; Leads/Contributes to building a positive team environment; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
• Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Organizational Support - Follows policies and procedures; Completes administrative tasks accurately and meets deadlines; Supports organization's goals and values; Supports affirmative action and respects diversity. Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work as necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

SUPERVISORY RESPONSIBILITIES:

The Operations Manager is responsible for overseeing daily operations and ensuring Lone Star Valet’s Objectives and Key Results (OKRs) are consistently achieved. This role provides hands-on leadership in the field while maintaining strong administrative oversight. The Operations Manager ensures exceptional guest service, cultivates strong client relationships, and maintains a secure and safe working environment across all assigned locations that includes but not limited to: training employees; planning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Schedule: 45 (minimum) hours per week (9-hour workdays)

· 36 hours Field Management

· 9 hours Office/Administrative Work

BENEFITS

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What we're looking for:

• 3–5 years of valet or hospitality operations management experience required

• Experience supervising multi-site teams in a high-volume service environment

• Strong leadership, problem-solving, and conflict-resolution skills

• Must be highly organized, hands-on, and solutions-focused

• Ability to thrive in outdoor environments and remain composed under pressure

• Valid driver’s license and clean driving record (required)

• Proficient in Microsoft Office, scheduling tools, and internal tracking software