Job Description
Overview
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
Receives and responds to oral and written patient account inquiries. This position requires the exercise of courtesy and patience to resolve patient balances and maintain positive patient relations.
Qualifications
REQUIRED:
1. a. One (1) year experience in customer service in a medical business environment (hospital, insurance company, doctor's office), medical collections, or related field, OR b. Three (3) years experience in customer service in any other industry. 2. Professional written and verbal communication skills. 3. Basic reading, writing and arithmetic. 4. Basic computer skills, including the Microsoft Office Suite.
PREFERRED:
1. Basic knowledge of hospital terminology applicable to patient billing. 3. Two (2) years experience in customer service, collections, or related field. 4. CPAR-Certified Patient Account Representative (HFMA Georgia) 5. Bilingual skills preferred.