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Job Description
Now Hiring a Collections Specialist .... Join a Great Team!!
Job Functions :
- Make outgoing collection calls and/or email customers with past due balance. Or on accounts that are at risk of having their services interrupted due to non-payment and determining the reason. Arranging for collection or adjustment to correct errors in accounts.
- Goal is to make at least 30 to 40 calls a day to keep accounts on track and follow up with promise to pay calls
- Follow up on calls and provide copies of invoices as required
- Perform credit evaluations for new or renewal business to determine credit worthiness
- Process credit card payments on accounts and resolve questions and issues on accounts
- Assist and train the sales department and office on how to utilize Equifax, set credit limits, and terms
- Learn how to run reports -- credit hold report, negative balance, bill cycle summary, sales sheets, 10k aging, and aging reports
- Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
- Upload account information to outside collection's company as required
QUALIFICATIONS:
- A minimum of 2 years of experience in the credit and collections field
- Basic financial skills including knowledge of commonly used collections practices and procedures
- Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word
- Ability to interact and communicate effectively, orally and in writing
- Ability to multitask
- Ability to adapt and deal with frequent changes in the work environment
- Ability to react well under pressure and treats others with respect
- Ability to identify and resolve problems in a timely manner
- Balance team and individual responsibilities and help build a positive team spirit
- Knowledge of Fair Credit Reporting Act
- Excellent organizational skills
- Waste Industry experience preferred
- Ability to travel up to 25%