Job Description Summary

*Field Service Engineer*

At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry.

As a Graduate Services Trainee, you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence. This position is a one-year fixed term contract.

Job Description

[HR Talk]

GE HealthCare에서 Field Service Engineer 로 성장할 수 있는 Trainee를 채용합니다. 해당 프로그램은 GE헬스케어의 엔지니어로 성장하기 위한 국내외 트레이닝 프로그램을 제공 받을 수 있으며 최초 1년 계약이나 개인의 성과에 따라 계약 연장 및 정규 전환이 가능한 프로그램입니다.

Responsibilities: 

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. 
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary 
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts). 
• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance. 

Quality / Compliance:  

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 
• Complete all planned Quality & Compliance training within the defined deadlines 
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 

Qualifications/Requirements: 

• Educational Background: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Communication Skills: Must have TOEIC 750 above or equivalent English skills. Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams. 
• Work Experience: Fresh graduate or individuals with less than 2 years of experience 
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals 
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities. 

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information