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Job Description
Department: Synergy
Pay: $14.50/hour + Potential for Performance-based Bonus
Schedule: Monday - Friday 8 am - 5 pm
LOCATION: Hybrid - " In office on Tuesday, Wednesday, Thursday)
Overview
At Conservice, our mission is to manage our clients’ utilities - and we’re looking for people to investigate when bills go missing! Vacant Missing Bills Specialists ensure expected vacant bills are received in a timely manner and recover any that are missing. Your performance will help prevent costly late fees and potential disconnects. Come be part of a unified team dedicated to client satisfaction and creating a positive culture.
Responsibilities
- Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved
- Ensure Conservice is receiving expected bills for vacant units
- Communicate with utility providers through phone calls and emails
- Engage in some written client communication for diverse purposes
- Confirm mailing addresses and account details
- Recover any missing vacant bills
- Assist in recovering all missing bills in billing history
- Prevent late fees and utility disconnects where possible
Preferred Skills
- Clear and professional written and verbal communication
- Attention to detail
- Able to quickly learn and adapt to new computer software
- Self-motivated to find the “why” behind the problem
- Interested in exceeding expectations
- Prioritize time effectively to complete workload and achieve goals