Front Desk Associate/Patient Services Liaison

The Front Desk Check-In Coordinator serves as the first point of contact for patients and visitors at the surgery center. This role is responsible for ensuring a professional, welcoming, and efficient check-in experience while maintaining accuracy in patient information, insurance verification, and documentation. The ideal candidate demonstrates excellent customer service, strong attention to detail, and the ability to handle a fast-paced healthcare environment.

Key Responsibilities

Patient Check-In & Customer Service

• Greet patients and visitors in a professional, courteous, and compassionate manner
• Verify patient identity, demographics, and appointment details
• Ensure all required forms and consents are completed accurately prior to procedures
• Provide clear instructions regarding check-in, wait times, and next steps

Registration & Documentation

• Scan, upload, and maintain accurate patient records in the electronic health system
• Ensure compliance with HIPAA and confidentiality standards

Insurance & Financial Coordination

• Collect co-pays, deductibles, or outstanding balances as required
• Communicate financial policies and answer basic billing questions

Scheduling & Coordination

• Coordinate with clinical staff to ensure smooth patient flow and timely procedures
• Notify appropriate departments of patient arrivals or delays

Administrative Support

• Answer phones and direct calls to appropriate departments
• Manage front desk operations including file organization and supply monitoring
• Maintain a clean, organized, and professional reception area

Education & Experience

• High school diploma or equivalent required
• Minimum 1–2 years of front desk, medical office, or healthcare experience preferred
• Experience in a surgery center or ophthalmology practice is a plus

Skills & Competencies

• Strong customer service and interpersonal skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with electronic medical records (EMR) systems and basic office software