Director of Technology

The Director of Technology is responsible for leading the organization’s technology strategy, infrastructure, and support model across a multi-location healthcare environment. This role ensures the delivery of reliable, secure, and scalable technology solutions that support clinical operations, enhance patient experience, and drive organizational efficiency. The Director partners closely with operational and clinical leaders to align technology initiatives with business priorities while bringing a forward-thinking, innovative approach to advancing systems and capabilities
across Thomas Eye Group.
In addition, the Director of Technology oversees emergency preparedness, disaster recovery, and business continuity planning to ensure organizational resilience. This role leads and manages the external IT support team, including oversight of performance, service delivery, and the overall partnership with Thomas Eye Group. The Director serves as the primary point of leadership for technical discussions with vendors, consultants, and key stakeholders, ensuring alignment, accountability, and effective execution. This position provides leadership in a rapidly evolving and increasingly complex technology landscape, guiding the organization through change while fostering strong collaboration across internal teams and external partners. The Director is responsible for planning and executing strategic initiatives that enable infrastructure and network environments to operate reliably and scale effectively in support of organizational growth. This role also serves as the HIPAA Security Officer, ensuring compliance with all applicable regulatory and data security requirements.

Required Minimum Education: Bachelor's degree in computer science, Information Technology, or General Business preferred 
Required Minimum Experience: 8 to 12 years of technology function/practice experience

A combination of experience, education, and/or training that substantially demonstrates the following knowledge, skills and abilities:

• Maintains a professional, positive and respectful disposition at all times
• Demonstrated project management skills; must be detail oriented and organized
• Excellent written and oral communication skills
• Strong IT and Technical skills, including experience
• Ability to lead people and get results through others

Key Responsibilities

• Technology Vendor Management & Partnerships
  • Establish and manage relationships with key technology vendors, including EHR, practice management systems, infrastructure providers, and third party support partners
  • Negotiate contracts, monitor service level agreements (SLAs), and hold vendors accountable for performance and issue resolution
  • Evaluate vendor landscape and emerging solutions, recommending technologies that improve scalability, integration, and cost efficiency
• Cybersecurity Strategy & Risk Management
  • Lead the organization’s cybersecurity strategy, ensuring appropriate safeguards are in place to protect patient and employee data
  • Maintain compliance with applicable healthcare regulations (e.g., HIPAA) and industry best practices
  • Conduct regular risk assessments, vulnerability reviews, and incident response planning
  • Partner with external experts as needed to strengthen security posture and monitoring capabilities
• End User Support & Multi Site IT Operations
  • Oversee delivery of responsive, high quality IT support across all locations, including clinics, ASCs, and corporate offices
  • Design and implement a scalable support model that balances centralized support with onsite presence
  • Ensure consistent service levels, timely issue resolution, and a positive end user experience across all sites
  • Support training, adoption, and change management efforts to ensure effective utilization of technology solutions
• Location Engagement & Relationship Building
  • Regularly visit practice locations to build relationships with physicians, clinical teams, and operational leaders
  • Develop a deep understanding of site specific workflows, challenges, and technology needs
  • Serve as a trusted partner to the field, proactively identifying opportunities to improve efficiency, patient experience, and team effectiveness through technology
• IT Runbook Development & Knowledge Management
  • Create and maintain a comprehensive IT runbook, including standard operating procedures, system configurations, and troubleshooting protocols
  • Establish a centralized knowledge repository to ensure consistency, scalability, and continuity across the IT function
  • Drive documentation discipline to reduce dependency on individuals and improve onboarding and cross training
• Proactive Issue Identification & Continuous Improvement
  • Analyze trends in system performance, help desk tickets, and recurring issues to identify and solve for root causes
  • Develop and execute preventative solutions to reduce downtime and improve system reliability
  • Implement continuous improvement processes to enhance IT service delivery and operational efficiency
• Technology Budgeting & Financial Stewardship
  • Develop and manage the IT operating and capital budgets, including forecasting and long term
    planning
  • Monitor spend against budget and identify opportunities for cost optimization without compromising service quality
  • Build business cases for technology investments aligned with organizational priorities
• Strategic Technology Planning & Execution
  • Partner with executive leadership to define and execute a multi year technology roadmap aligned with organizational growth, operational efficiency, and patient experience
  • Bring a forward thinking, innovative approach to technology at Thomas Eye Group, proactively identifying and advancing opportunities to modernize systems, enhance capabilities, and leverage emerging technologies
  • Evaluate emerging technologies and trends to inform future state architecture and long term investment decisions
  • Evaluate and implement solutions that improve integration, automation, data visibility, and overall system functionality across clinical and business operations
  • Lead enterprise wide technology initiatives from concept through implementation, ensuring strong project governance and stakeholder alignment
  • Communicate technology strategy, risks, and initiatives effectively to executive leadership and key stakeholders
  • Continuously assess and optimize existing systems to elevate performance, usability, and scalability, driving ongoing improvement in how technology supports the organization
  • Ensure all technology investments are aligned with business priorities and deliver measurable operational and financial impact
• Data, Reporting & Business Enablement
  • Partner with operational and finance leaders to support reporting, analytics, and data accessibility needs across the organization
  • Ensure core systems enable accurate, timely, and actionable reporting to support decision making
  • Identify opportunities to enhance data integration, reporting capabilities, and overall data visibility
• Perform all other duties as assigned.

Success Metrics

• System Reliability & Performance
  • Greater than or equal to 99.9% uptime for critical systems (EHR, practice management, scheduling)
  • Reduction in recurring system issues and outages
• End User Experience
  • High satisfaction scores from physicians and staff
  • Decreased ticket resolution time and improved first call resolution rates
• Cybersecurity & Compliance
  • No major security incidents or breaches
  • Successful completion of audits and compliance requirements
• Operational Efficiency
  • Reduction in manual workarounds through technology improvements
  • Measurable improvements in clinic and ASC workflow
• Financial Management
  • IT spend aligned with budget and strategic priorities
  • Demonstrated ROI on key technology investments
• Field Engagement
  • ​​​​​​​Regular presence across locations with strong relationships established
  • Positive feedback from site leaders on IT partnership and responsiveness
• Execution of Strategic Initiatives
  • On time, on budget delivery of key technology projects
  • Clear alignment between IT initiatives and business outcomes
  • Reduction in redundant or duplicative systems across the organization
  • Decrease in overall technology spend through consolidation and optimization efforts
  • Reduction in manual processes through automation and improved system integration
  • Improved data consistency and reduced reliance on workarounds or system reconciliation