Transformation & Change Expert

Role and Responsibilities

Value Team Delivery

• Deliver day-to-day tasks and responsibilities as defined by the Value Team’s mandate, Value Team Mandates are based on business objectives
• Support the Value Team Captain in executing the team’s strategy and objectives
• Apply expertise to address and resolve specific business challenges identified by the Value Team, with a focus on achieving measurable outcomes as defined by the objectives
• Work collaboratively with cross-functional team members and stakeholders to accomplish prioritized objectives and deliverables

Area specific Responsibility & Accountability

• Lead change management strategy, direction, and execution for transformation initiatives across CEE and the broader Value Delivery organization, ensuring alignment with enterprise priorities.
• Develop and refine change management approaches and materials, including rollout roadmaps, readiness toolkits, adoption guides, communication assets, and leadership briefing materials, in line with evolving transformation platform programs, digital enhancements, and organizational needs.
• Coordinate and facilitate change‑related engagements, such as readiness sessions, adoption workshops, capability demonstrations, and reinforcement activities for major releases or transformation milestones
• Partner with Value Team Captain to define adoption strategies and integrated change roadmaps, while monitoring adoption and behavioral indicators to gather feedback and provide data‑driven insights that refine change plans and ensure sustained adoption.
• Collaborate with GrowthX, Local Affiliates, and cross‑functional partners to identify change impacts and adoption needs, ensuring tailored, region‑relevant support for transformation rollout and sustainment

Continuous Improvement

• Dirve continuous enhancement of Transformation processes and tools, identifying opportunities to increase effectiveness, efficiency, and consistency across CEE and Value Delivery Organization.
• Partner with third party vendors (if needed) and internal stakeholders to ensure change materials (e.g., toolkits, guides, communication assets) remain current, high‑quality, and aligned with transformation milestones and organizational priorities
• Maintain strong connectivity with key stakeholders (global and regional) to understand adoption challenges and emerging needs, translating insights into actionable recommendations for future transformation roadmaps