Back to jobsWork closely with Client Services team to ensure customer satisfaction and help promote the aftermarket product offerings to installed customer base
Continued growth in all aftermarket services and offerings including but not limited to: Preventive and Corrective Maintenance, Training, Start Up, Spare parts, UPS/Battery Testing, Battery sales, Services and Monitoring, Multi-year service contracts
Increasing revenue and profits, improved market share, market intelligence gathering, pricing strategy and negotiation, and prospecting new applications and technologies
Business Development and Sales Plans for the region
Understand the nature of the application of our products such that you are able to present and sell to both commercial and technical decision-makers at all levels.
Maintain or exceed target margins for service sales in the region
Develop and maintain customer satisfaction through personal contact/meetings and prompt resolution of service problems
Providing quotations and work with other internal resources for scheduling/ coordinating service activities with customers.
Forecasting of sales, proper allocation of resources, and reporting activities on a weekly basis.
Able to interact with customers on various levels and in times of emergency and tense situations.
Maintain the current customer database with up-to-date information and notes detailing weekly events and opportunity advancement
Develop a strategy for winning opportunities
Follow-up on all sales opportunities in a timely manner
Follow up on quotes and secure purchase orders
Communicate the needs of customers to the company through established channels
Keep Management updated on the progress of new projects and existing accounts
Continually compile market information/intelligence to assist in the shaping of future company strategy and product development
