Back to jobsDefine and track the spare parts needed for the spare parts catalog.
Manage and track requests sent to R&D, including, but not limited to, management of obsolescences and feedback for new product creation.
Communicate significant technical modifications to Field Service Engineers (FSE) and local teams to improve the
reliability of the instruments.
Define service needs during the development of new instruments in collaboration with project/product managers.
Contribute to the instrument reliability improvement plan, including identifying typical problems, identifying the part to be used during preventive maintenance, and characterizing the most problematic parts.
Define maintenance programs.
Establish, distribute, and advise maintenance instructions in collaboration with FSE’s and customer service managers.
Define the necessary tools and the requirements necessary for implementing support and documentation and support (videos, photos, etc.).
Perform on-site Instruments installation & qualification up to acceptance & customer basic training.
Assist other departments with in-house instrument testing or troubleshooting upon request.
Job Description
reliability of the instruments.