Desktop Support Technician

Desktop Support Technician

Req number:

R7718

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Technician ready to take us to the next level! If you have experience in end-user computing, hardware provisioning, and IT incident management, and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Technician to deliver high-quality technical support and hardware management across corporate environments. This position will be full-time, on-site. With employees expected to work onsite 5 days per week.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You’ll Do

• Install, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment

• Provision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution

• Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment

• Install, configure, and replace network and communication equipment as directed

• Manage the computer recycling and destruction process in accordance with Client-defined procedures

• Respond to assigned ITSM incidents and service requests in a timely manner

• Communicate with end users to assess needs, schedule work, and provide basic training on hardware and software

• Provide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications

• Maintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues

• Develop and maintain working knowledge of telephony devices, including mobile devices

• Maintain configuration of workstations and printers on the network

• Update and maintain the Client’s IT Asset Management (ITAM) system accurately and promptly

• Demonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information

• Maintain a safe work environment and follow established safety practices

• Perform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set

What You'll Need

Required:

• 3+ years of experience in desktop support or a similar end-user computing role

• Hands-on experience with laptops, docking stations, printers, and peripheral equipment

• Experience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution

• Working knowledge of Active Directory, including user and group management

• Proficiency supporting Microsoft Office applications, including Microsoft Teams

• Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools

• Experience using ServiceNow or a similar ITSM platform for incident and request management

• Working technical knowledge of current operating systems, system software, and PC standards and protocols

• Strong written and verbal communication skills

• Self-motivated with the ability to work independently and with minimal supervision

• Strong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environment

• Good analytical and problem-solving abilities

• Experience collaborating with remote technology teams

Preferred:

• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

• Must be able to communicate with customers/team members over the phone and in person.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

#LI-NA1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.