Back to jobsMinimum 1.5 years of people management experience in Global Service Coordination, Service Desk, NOC, or related support functions.
Prior experience managing a team of 10 or more staff.
Understanding of ServiceNow, ITSM processes (Incident, Request, Change, Dispatch).
Ability to manage operations in high‑volume, time‑sensitive environments.
Excellent communication and stakeholder management skills across global teams.
Experience with Power BI, advanced Excel, or equivalent analytical/reporting tools.
Familiarity with ITSM systems such as ServiceNow, Remedy, Salesforce, Freshservice, or equivalent.
Exposure to Dispatch, Field Operations, Logistics workflows, or coordination-based service delivery environments.
Certifications such as ITIL Foundation are an added advantage.
Leadership & People Development
Service Delivery Orientation
Process Excellence & Governance
Data Analysis & Reporting
Escalation & Crisis Management
Stakeholder Collaboration
Communication & Professionalism
