Retail Team Leader

Main Duties and Responsibilities

• Supervise the daily operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives
• Support the team during the shift on duty, lead by example and report daily activities and issues to the Store Manager
• Follow up on staff knowledge and skills and develop capabilities through trainings and mentoring
• Proceed with daily briefings and motivate employees towards a higher sales performance
• Apply the Apple planogram
• Assist in the preparation of schedules while accounting for vacation plans and days off and optimizing floor coverage
• Follow up on the appearance and maintenance of the store to meet Apple guidelines
• Contribute to a positive customer shopping experience, maintain an excellent service level at the store and attend to customer complaints
• Follow up on the merchandising and replenishment of the store
• Ensure that the company’s policies and procedures are implemented/applicable at all times.