Back to jobsAdministration and Maintenance:
Oversee the daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting.
System Upgrades and Patching: Plan and execute system upgrades, patches, and enhancements to ensure the platform remains up-to-date and secure.
Performance Optimization: Analyse system performance and implement improvements to enhance efficiency and reliability.
User Support and Training: Provide technical support and training to end-users and other IT staff on Genesys functionalities and best practices.
Integration Management: Manage integrations with other systems and applications, ensuring seamless data flow and interoperability.
Incident Management: Respond to and resolve system incidents and outages, conducting root cause analysis and implementing preventive measures.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
Compliance and Security: Ensure the Genesys platform complies with industry standards and security policies.
Customer Onboarding: Support the onboarding of new customers, ensuring a smooth and efficient transition onto the Genesys platform.
Innovation Improvements: Drive innovation by identifying and implementing improvements to the Genesys platform and related processes.
