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Job Description
Main Duties and Responsibilities
• Provide Level 1 and Level 2 technical support (remote and on-site if required).
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain IT systems and applications.
• Monitor system performance and ensure availability.
• Escalate complex issues to senior engineers or vendors when necessary.
• Document incidents, solutions, and technical procedures.
• Support system upgrades, patches, and maintenance activities.
• Assist in implementation and deployment projects.
• Ensure SLA compliance and timely issue resolution.