Specialist, Customer Services

Essential Duties and Responsibilities

• Receive and initiate telephone communications with customers and CM personnel at all levels of the organization. 
• Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer. 
• Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations. 
• Quote prices to customers on inquiries and confirm in writing if required. 
• Use computer and customer files to look up order information and retrieve information from sales catalogs. 
• Participate on project and problem solving teams. 
• Learn the organization's products, services and policies through various training programs. 
• Other duties as assigned.