Back to jobsIndependently manage the evaluation and management of assigned cases, including but not limited to: initial case assessment, triage and assignment; documentation of the complaint in the hotline (e.g., intake for non-hotline complaints, case assignment, case status updates, closure summary, outcome and final report); communication with the reporter and key stakeholders.
Lead and conduct internal investigations, including but not limited to: development of an investigation plan; data preservation, collection, review and analysis; interviews; development and presentation of findings and proposed remediation; creation of final investigation report.
Actively manage investigations handled by outside counsel, including regular contact with outside counsel, auditors, consultants and vendors, as well as budget forecasting for such vendors based on case progress.
Provide the Director, Global Compliance Investigations Counsel with regular updates, reports and metrics on investigations as needed in connection with reporting obligations for internal and external stakeholders.
Develop and implement remediation plans and policy changes to address potential compliance issues, including those identified through investigations.
Support the execution of the root cause analysis process.
Develop and provide training to relevant employees on best practices when conducting internal investigations.
Develop and provide “Lessons Learned” and “Train the Trainer” presentations to Global Ethics & Compliance leadership team members.
Support communication and messaging efforts aimed at fulfilling the investigations function’s commitment to transparency and organizational justice.
Contribute to the development of policies, procedures and guidance concerning investigations, remediation, and related issues, with an emphasis on general guidance designed to address or avoid similar issues in the future.
Support internal and external audits and risk assessments of Dentsply Sirona’s businesses.
Actively participate in all other projects and initiatives of the Global Ethics & Compliance team, as requested by the Director, Global Compliance Investigations Counsel or the Vice President, Chief Ethics & Compliance Officer.
