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Establish and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System and the appropriate regulations for the area supported.
Ensure employees are trained to do their work and their training is documented.
Enhance and ensure the existence of effective coaching for consistent improvement and development of employees. Provide personal development plans and performance reviews on a timely basis
Maximize employee satisfaction and retention.
Develop action plans and follow through to impact change.
Identify, recommend and support the implementation of various programs for the improvement of Call Center processes.
Continually evaluate, improve and implement changes to assure customer-centric departmental focus.
Ensure that there are adequate staffing levels to meet predicted work order volumes.
Drive the desired results to achieve a competitive advantage through on-going evaluation of performance and processes.
Manage escalations, internal escalation meetings, and reporting
Interface with; internal and external customers, sales, R&D, Field engineering managers, and international counterparts.
Communicate effectively with internal/external customers to keep them informed of status of the process.
Joined budget owner with manager CETS service center.
Technical Support Manager - Capital Equipment Technical Services
Kerkrade, NLPosted Today