Back to jobsDaily: resolve escalated cases from Service Delivery Associates, ensure data accuracy, monitor workflows, support stakeholders
Support issue resolution along with HRBP’s, CoEs & HR Operations by leading root-cause analysis and defining intervention plans to address issues systemically
Troubleshoot workflow issues in HR systems (e.g. SuccessFactors, ServiceNow HRSD)
Audit HR data for consistency, accuracy, and compliance with regional/legal requirements
Run and review daily/weekly operational reports related to the HR process
Resolve process-specific questions from employees, managers, and HR partners
Programmatic: own processes including accurate and timely management of the Ireland HR Service Delivery Long Term Absence (LTA) related processes. Ireland Direct Labour (DL) Loyalty Pay process, ensuring eligibility and payroll accuracy. Coordinate the annual Total Rewards Statements (TRS) process for Ireland employees. Support as required the Employee Share Purchase Scheme (ESPS)
Support operational calls with Vendors as required
Regular interaction and collaboration with HR Operations team members on case management
Provide a continuous improvement focus to improve core HR Service Delivery processes
Ensure HR Service Delivery comply with corporate policies and local regulations.
Coordinate optimization and updates to Process Instructions
Participates in projects as they arise
