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Job Description
Job Summary
As a key member of our support team, you will provide direct assistance to Dormancustomers by sharing technical installation information. Your positive and proactive attitude will be essential incultivating lasting relationships with both internal and external stakeholders.
Primary Duties
- Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton's and our vendor's catalogs, explaining product specifications, compatibility, and application details.
- Respond to customer inquiries and provide effective solutions concerning heavy-duty parts.
- Record quality control issues in a database and notify appropriate party of potential issues.
- Contribute to the continuous improvement of the technical information library, supporting our goals forenhanced service.
- Enhance your business acumen by engaging in ongoing product training and staying updated on newofferings, both internally and for customer-facing engagements.
- Edit and refine product instructions to ensure clarity and accuracy.
- Collaborate with cross-functional teams to resolve technical issues and enhance overall customerexperience.
- Process and track customer orders for special order parts with attention to detail.
- Undertake additional duties as required to support the effectiveness of the department.
Qualifications
- Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicateeffectively.
- Strong ability to read and interpret schematics and blueprints, enabling effective technical support.
- Physical Requirements: Ability to lift up to 50 pounds as needed. Primarily an office-based administrativeposition, with occasional requirements for physical reaching, carrying, and active listening.
Education / Experience
- Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within theheavy-duty or automotive industry.
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