DAPO Specialist (Pharmacy) - Remote US

Summary

The DAPO Specialist supports Gainwell Technologies’ healthcare program operations by reviewing, validating, and updating pharmacy and provider-related records to ensure accuracy, compliance, and high-quality service delivery. This role is detail-oriented and process-driven, requiring strong attention to accuracy, adherence to structured workflows, and the ability to manage high volumes of operational tasks in a fast-paced remote environment.

Your role in our mission

• Process DAPO work items including pharmacy and provider data updates accurately and within required timelines.
• Review provider and pharmacy records to ensure completeness, accuracy, and compliance with regulatory guidelines.
• Follow defined operational workflows to resolve discrepancies and escalate complex cases when appropriate.
• Document updates and actions clearly in accordance with audit, contract, and policy requirements.
• Collaborate with internal teams to support accurate provider and pharmacy information across operational systems.

What we're looking for

• Active Certified Pharmacy Technician (CPhT) certification (PTCB or ExCPT) required.
• 1–4 years of experience in healthcare operations, pharmacy environments, provider data management, claims processing, or similar roles.
• Strong attention to detail and experience performing data entry or record updates with high accuracy.
• Proficiency using Microsoft Office applications including Excel, Word, Outlook, and Teams.
• Ability to work independently, manage multiple tasks, and meet deadlines in a structured remote environment.

What you should expect in this role

• Fully remote position available anywhere within the United States.
• Standard schedule between 7:00 a.m. – 6:00 p.m. CST, with an assigned 8-hour shift based on business needs.
• Reliable high-speed internet required (minimum 24 Mbps download / 8 Mbps upload).
• Video camera required during interviews and the first week of orientation.
• Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and employee assistance programs.

#LI-REMOTE

#LI-JT1