Back to jobsAddress and resolve complex customer technical questions and issues related to FW Murphy products.
Reverse engineer customer miswirings and equipment misuse to determine root causes and solutions.
Troubleshoot and advise engineering teams on programming and hardware-related issues.
Install and simulate control programs to replicate and resolve field-reported problems.
Collaborate with Strategic Account Managers to support OEMs and packagers during quotation, RFQ, and specification interpretation processes.
Support field activities such as on-site diagnostics, replacements, and hands-on service to minimize equipment downtime.
Conduct technical training for customers, including packagers, OEMs, and distributers.
Assist in supporting after-hours technical service, as required.
