Product Manager - After Sales and Service Process Digitization

Responsibilities & Key Deliverables

• Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
• End-to-end product ownership of the After Sales and Service DMS function within auto sector.
• Defining the vision for the platform and building the operational roadmap to achieve the vision.
• Managing product backlog & requirements.
• Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
• Driving operational excellence for the platform while ensuring highest quality standards.
• Driving adoption & effective usage of the platform amongst various user groups.
• Ensuring adherence to regulatory & compliance requirements.
• Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
• Driving sprint planning & requirement grooming with the development team
• Supporting development team with technical documentation
• Involvement in testing & validating acceptance criteria and signing off for deployment
• Building & implementing go to market strategy for new processes / platforms
• Supporting user trainings & workshops in event of major changes
• Measuring user satisfaction and soliciting feedback for product improvement
• Working on advanced analytics and AI-driven use cases
• Functional areas covered: After Sales and Service Processes Digitization