Channel Manager

Main Duties and Responsibilities

Technical and Operations

• Define and implement the channel strategy and roadmap of the assigned service/product’s line in alignment with the management
• Lead the partners’ relations in alignment with the company’s management and strategy
• Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory
• Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
• Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customersv
• Execute and supervise the entire sales cycle from quotation to collection
• Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly
• Generate sales for the entire service/product line in terms of long-term revenue and profitability
• Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs
• Develop and deliver accurate sales forecasts and market development reports in line with business objectives
• Promote the service(s)/product(s) and the company within the region
• Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
• Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans.