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Narayana Health

Senior Manager

New Delhi, New DelhiPosted 1 weeks ago

Job Description

  • Lead patient conversion initiatives for consultations, diagnostics, surgeries, health packages, and admissions.
  • Develop systems to convert enquiry patients into confirmed procedures/admissions.
  • Monitor daily conversion funnel including: OPD enquiries, Procedure counselling, Surgery conversions, Estimate-to-admission conversions, Follow-up conversion calls
  • Ensure effective counselling and financial guidance to patients and attendants.
  • Coordinate with consultants to support treatment acceptance and closure.
  • Track conversion ratios specialty-wise, consultant-wise, and counsellor-wise.
  • Identify reasons for non-conversion and implement corrective measures.
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