Back to jobsInvestigate, analyse and resolve infrastructure incidents, problems and service requests in a timely manner
Accurately record and update all actions within the IT job management system
Provide Service Desk support, including troubleshooting user issues and delivering one-on-one user guidance where required
Perform preventative maintenance across systems and desktop environments, including upgrades and SOE management
Monitor and maintain servers, networking, telecommunications and peripheral equipment
Manage and test backup processes to support disaster recovery, business continuity and compliance requirements
Contribute to continuous improvement initiatives and IT-related projects
Participate in on-call roster and provide after-hours support as required