Back to jobsAs member of a global Gateway Operations team, provide a qualitative approach to continuously improving SES’ ambition to ZeroOutage
Be the first point of contact (engineering level-2) for any Gateway issues and work with solutions at the cutting edge of technology
Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve technical issues at SES owned or managed Gateways and Teleport Infrastructure
Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLAs)
Ensure all events are properly documented, escalated and reported
Initiate timely technical and management escalation as required
Participate in the daily health checks and escalation point for any issue
Gather, organize, and analyse large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment
Contributing to knowledge sharing and technical development to enhance team performance
Work up to 12 hour rotating shifts that includes nights, weekends and holidays
