Executive, Service Quality

Responsibilities

• Design the learner's experience and journey, analyze the appropriate learning delivery modes, and identify opportunities to integrate learning technology and systems.
• Design and develop curriculums and courseware that are relevant, effective and maintain high standard of operational, technical and service excellence competencies.
• Conduct Learning/Training aligned with stakeholders and organizational goals.
• Design and develop digital learning resources for blended, self-directed and bite-sized learning
• Coach and mentor service champions with train the trainer programme.
• Consolidate monthly feedback review from station ops to review performance