Senior Customer Relationship Manager
Job Description
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Senior Customer Relationship Manager at OpenText, you’ll be a trusted advisor to enterprise customers, guiding them from post‑sales through value realization and renewal. You’ll own the relationship, drive outcomes that matter, and play a key role in retention and growth.
WHAT THE ROLE OFFERS
Managing strategic enterprise and mid‑market cloud customers across the full customer lifecycle
Owning and driving renewal strategy, execution, and successful close
Building and delivering outcome‑driven success plans aligned to customer business goals
Leading success workshops, executive reviews, and governance discussions
Working cross‑functionally with Sales, Renewals, Product, and Services to manage risk and unlock growth
WHAT YOU NEED TO SUCCEED
Background in Customer Success, Consulting, Account Management, or Sales
Experience managing enterprise customers and owning renewals
Strong commercial mindset and confidence engaging with senior and C‑level stakeholders
Excellent English communication skills; additional languages are a plus
Experience with CRM tools (e.g. Salesforce) and cloud or SaaS solutions
ONE LAST THING
At OpenText, you’ll be part of a global, collaborative community where trust, ownership, and impact truly matter. You’ll work with innovative cloud technologies, high‑profile customers, and talented colleagues—while shaping meaningful customer outcomes.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.