Back to jobsObtain all orders before order deadlines.
Enter orders, ensuring accuracy of item codes, case quantities, prices, ship-to location and ship dates before order deadlines.
Verify accuracy of orders by providing confirmations to customers within required timeline; notify customers in writing of any discrepancies on their purchase orders.
Communicate company notices, order deadline changes and deviations from order quantities, prices or delivery dates to customers in a timely and professional manner.
Distribute written company notices as needed to customers reflecting any impact on their account and relationship with Niman Ranch.
Monitor order patterns and assist customers with their ordering process.
Properly invoice customer orders utilizing bill of ladings, ensuring pricing accuracy and supporting documentation are correct.
Collaborate with internal teams, including Operations, Logistics and Accounting, to resolve order-related issues and manage orders from entry through delivery and invoicing.
Escalate concerns when necessary to ensure customer satisfaction.
Maintain accurate and organized customer files, desk manuals, standard operating procedures and checklists.
Ensure record keeping within company systems is up to date.
Assist customers as needed with completion of Product Deficiency Reports, Customer Request for Information and other administrative forms as requested.
Distribute weekly price lists. Review Price Exception Reports (weekly and monthly).
Price Exceptions must be communicated in writing to customers within 24 hours of receipt.
Provide written notification to customers for price changes that require a notice lead time.
Maintain regular contact with assigned sales directors, regional managers and accounts.
When requested by internal team, call accounts to sell long and close-dated products.
