Back to jobsOwn the highest‑complexity installations, upgrades, and field escalations for Ion Beam Deposition systems, restoring full system performance where standard procedures fall short
Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software using structured root cause analysis
Lead corrective and preventive action efforts, ensuring fixes are durable, documented, and fed back into engineering and product support teams
Act as a trusted technical advisor to customer engineering teams, providing guidance on system optimization, stability, and best‑practice operation
Serve as the on‑site technical escalation authority for assigned accounts, independently prioritizing issues based on customer and business impact
Influence serviceability, reliability, and installation cycle time by collaborating with Engineering, Operations, and Product Support
Produce clear, detailed service documentation that enables organizational learning and reduces repeat escalations
