Director, Products & Services for Channels

 

Create awesome technology solutions for assisted sales channels.

 

Join our team

 

We are a customer-driven and outcome-oriented team, making things easy to sell for our sales channels. As part of the System Simplification team, we are responsible for delivering System solutions and support an end to end sales rep experience in physical channels. Our team includes a passionate group of technology strategists, product owners, and business analysts.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

The Director of Products & Services for Channels plays a critical, strategic leadership role, operating under the VP of System Simplification. This position is central to enhancing the effectiveness and efficiency of our global sales and support channels through advanced technology solutions.

 

Key Responsibilities and Scope:

 

• Technology Strategy and Solution Delivery: You will lead and support a geographically dispersed, global team dedicated to the creation, development, and implementation of best-in-class technology solutions. These solutions will span a diverse portfolio of enterprise platforms and systems, all aimed at empowering sales channels to optimize the selling process and provide superior support to our global customer base
• Cross-Functional Partnership and Alignment: A core function of this role is fostering deep, collaborative partnerships. Your team will be the primary liaison between the Channel organization and the Chief Information Officer (CIO) teams. This partnership is essential for aligning technology roadmaps with business needs and ensuring seamless execution
• Simplifying the Channel System Sales Rep Experience: You will own delivering the best sales rep experience, by representing the needs of Channels within the new System Simplification team. This includes ideation, requirements gathering (ensuring Channel priorities are scoped), overseeing development for operational readiness, and post-launch monitoring for continuous improvement and adoption. The core goal is to simplify systems and processes to enhance the sales force's daily effectiveness