Senior Project Manager, Payvider Operations

Our team and what we'll accomplish together

 

As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact customers across Canada. You’ll manage large-scale projects in our Electronic Medical Records (EMR) space, Health Benefits Management initiatives, and/or Pharmacy system deployments, working independently to drive projects from business case and project charter through project planning with flexibility to develop your own framework. Your leadership will be critical for successful project delivery, working alongside a collaborative, values-driven team committed to continuous improvement and excellence.

 

What you'll do

 

• Lead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed

• Present to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders

• Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations

• Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members

• Manage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers

• Develop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates