Engineering Manager - Data Ingestion

What you will do

 

Platform Operations & Site Reliability

• Accountable for the uptime, freshness, and quality of TELUS's data ingestion layer through production system ownership
• Design and own the SRE function for Level 1 data ingestion across all GCP deployments: alert policy design, SLO definition, incident management, and on-call operations
• Eliminate manual data quality checks through engineering; build automated assurance into the platform itself

 

Develop People

• Build and lead a team of 10–13 FTEs with a cross-training model that eliminates single-deployment dependencies and creates engineers who can own any system, handle any incident
• Invest in technical growth through coaching, stretch assignments, and mentorship—you set the standard for what good engineering looks like, and people get better because of you
• Guide offshore development and tier-1 support teams, ensuring end-to-end capability delivery; your success is measured by what the full team can do without you

 

Raise the Technical Bar

• Review and correct architectural designs across the platform; you set the standard for what good engineering looks like and your technical judgment is a quality gate
• Establish and enforce best practices in IaC, pipeline design, Kubernetes operations, and streaming data patterns
• Drive the multi-deployment consolidation: one operating model, one onboarding standard, one SRE function—executed with engineering rigour

 

Onboarding & Self-Serve Tooling

• Be responsible for establishing foundational data pipelines while owning the onboarding standard and self-serve tooling to empower business units to develop their own data ingestion capabilities
• Build and execute prioritized onboarding roadmap that reduces onboarding time to accelerate time-to-value for business units
• Work across multiple business units (Health, Digital, Agriculture, Telecom) to understand and support their data ingestion needs

 

Stakeholder Management & Influence

• Work across multiple business units and technical teams, building influence without formal authority
• Partner with the Analytics Platform team (BI, Looker, Tableau, query platforms) to ensure seamless data flow
• Communicate technical complexity to non-technical stakeholders and translate business needs into platform roadmap priorities